Dear Mr. Paul Grangaard (AE CEO),
I recently purchased an AE Leeds (blucher) shell cordovan in C width and love it - a superb quality shoe that can go toe to toe with Alden! Impressed with the great quality, I would like to purchase the Kenwood penny loafer in shell cordovan and wanted to share my experience.
I found out the Kenwood is not available in C width -- only D width. I tried on the D width in a store and it didn't fit -- too wide. The salesman offered to stick a piece of adhesive-backed foam under the tongue to make it tighter, but upon testing this stop-gap approach, the D still didn't fit quite right.
I noticed the AE Kenwood web page states (see below red box) that all shoes can be custom ordered in special sizes. Specifically, the AE web site makes this claim: "Allen Edmonds Custom Shoes: All of our shoes can be ordered in mis-matched and special sizes for a nominal charge through our Consumer Assistance Center at 1-800-235-2348."
However, when I reached out to the AE "Custom Shoes Consumer Assistance Center" to order the Kenwood in a special C width size, I was told by the AE representative: "We do not have the "C" width last for the Kenwood model. We would be unable to manufacture this shoe in the 10.5 C width size. Having a last manufactured is more difficult than you would think. "
Is there any chance you might reconsider the current position against making C lasts for the Kenwood and therefore allow the Kenwood to be special ordered in a C width? I wear 10.5 C.
Thanks for considering this request!
I recently purchased an AE Leeds (blucher) shell cordovan in C width and love it - a superb quality shoe that can go toe to toe with Alden! Impressed with the great quality, I would like to purchase the Kenwood penny loafer in shell cordovan and wanted to share my experience.
I found out the Kenwood is not available in C width -- only D width. I tried on the D width in a store and it didn't fit -- too wide. The salesman offered to stick a piece of adhesive-backed foam under the tongue to make it tighter, but upon testing this stop-gap approach, the D still didn't fit quite right.
I noticed the AE Kenwood web page states (see below red box) that all shoes can be custom ordered in special sizes. Specifically, the AE web site makes this claim: "Allen Edmonds Custom Shoes: All of our shoes can be ordered in mis-matched and special sizes for a nominal charge through our Consumer Assistance Center at 1-800-235-2348."
However, when I reached out to the AE "Custom Shoes Consumer Assistance Center" to order the Kenwood in a special C width size, I was told by the AE representative: "We do not have the "C" width last for the Kenwood model. We would be unable to manufacture this shoe in the 10.5 C width size. Having a last manufactured is more difficult than you would think. "
Is there any chance you might reconsider the current position against making C lasts for the Kenwood and therefore allow the Kenwood to be special ordered in a C width? I wear 10.5 C.
Thanks for considering this request!