Well you knew I'd chime in eventually and here I am.
First, of all thank you for the recommendation. Thank you for the purchase. And thank you for your wise advice to this gentleman.
I could not agree with you more about ordering and returning if you're not satisfied.
I will say this, though, if you order one of my Classic Blue Blazers and you choose the other product, I will pay for your return shipping. Just send me an email and I'll send you the mailing label.
I also routinely send customers a second size free of charge and pay for the return shipping of the one they wish to return so they can compare. I have never ever not had a second garment returned.
The problem for me personally when I order and want to return is the cost and inconvenience. I use the USPS because I have found it the easiest for the customer for returns and actually better than UPS or FedEx on delivery because they do residential and Saturday delivery (with no additional charge to me). Shocking I know, but the post office just does the best job for my business.
I don't own another garmeng, but I do have the first Classic Blue Blazer that rolled off the line over 7 years ago. I have treated it horribly trying to break its back and crush its spirit. I have thrown it in the trunk, stuffed it in overheads, used it as a pillow, worn it in the rain, spilled things on it and overstuffed the pockets. I even sat on it when I had lunch with Andy.
In all those years, it has not lost a single button, the fabric does not have a single snag and it has neither faded nor stained despite both the abuse and regular dry-cleaning. Finally, like an old shoe it has such a comfortable feeling when I wear it that even though I should get a new and I own the place so it's free, I'm loathe to give it up.
I completely understand the gentleman's comment about the fabric. Interestingly and I've told this anecdote before I carried around fabric samples in my pocket for a year and asked people which one they liked the best. About 85% chose our fabric based on feel. So the fabric just isn't right for everyone nor should it be. As long as it's right for most of the people most of the time at a popular price then I'm doing my job. That's my intent. That and making it in America.
Our fabric is also more than just a cloth selection. It wears longer than a wool garment, weighs about 25% less, is wrinkle resistant, stain resistant, and breathes well in the heat. I live in Los Angeles, so I have worn it on some pretty hot days.
Thank you all so much for bringing my Classic Blue Blazer into the conversation here. I really appreciate it. At the end of the day, it's how you feel about the product that sustains our success. I'm just a guy that happens to wear and love what he also has the privilege to make.