I don't get it.
This is why I quit Brooks Brothers today!
I received this today from BB web order. 44 reg and a nice fit. sleeves about 3-4 inches too short apparently altered for someone else. I had returned 2 Madison fit suits already. One was much too big the other too tight, identical 1818 Madison suits USA made (Southwick?). Now this. Nice jacket but I'm done with them.....
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:deadhorse:; 
Gentlemen, perhaps the real problem and focus of our ire is (or should be) buying on line and the inherent vagaries associated with that process, rather than with a specific vendor. Who among us has not been disappointed with one or most probably more online purchases? Had the OP made that purchase in a Brick and Mortar location and tried on the garment that proved oh-so-deficient and consequently so disappointing, this whole discussion could have been avoided.
Gentlemen, perhaps the real problem and focus of our ire is (or should be) buying on line and the inherent vagaries associated with that process, rather than with a specific vendor. Who among us has not been disappointed with one or most probably more online purchases? Had the OP made that purchase in a Brick and Mortar location and tried on the garment that proved oh-so-deficient and consequently so disappointing, this whole discussion could have been avoided.
While I agree in principal, I think that if I know a size "X", fit "Y", from BB fits me well (and have been fitted in a BB brick and mortar store), I would expect one ordered online to fit the same as the one I bought in the store. I certainly would not expect to get a altered return sent as new.:deadhorse:;
Gentlemen, perhaps the real problem and focus of our ire is (or should be) buying on line and the inherent vagaries associated with that process, rather than with a specific vendor. Who among us has not been disappointed with one or most probably more online purchases? Had the OP made that purchase in a Brick and Mortar location and tried on the garment that proved oh-so-deficient and consequently so disappointing, this whole discussion could have been avoided.
^^You overlook the intrinsic nature of the online operation. Employees filling the orders are not generally as knowledgeable about their products as brick and mortar store employees are apt to be. They are simply lowly paid individuals who pull your item from stock in some gigantic warehouse, stuff it in a shipping box with the customers address on it and turn it over to a contract courier for delivery to you....a lot less personalized approach to serving the customer and (methinks it) more prone to error! Just one opinion, but I think it to be a reasonable one.
It is very rare that I disagree with you - and I agree with your description of how many retail internet warehouses are run - but I disagree that a company like BB should allow for such poor quality control and customer experience to be part of its intrinsic internet client experience.^^You overlook the intrinsic nature of the online operation. Employees filling the orders are not generally as knowledgeable about their products as brick and mortar store employees are apt to be. They are simply lowly paid individuals who pull your item from stock in some gigantic warehouse, stuff it in a shipping box with the customers address on it and turn it over to a contract courier for delivery to you....a lot less personalized approach to serving the customer and (methinks it) more prone to error! Just one opinion, but I think it to be a reasonable one.
Today, companies' reputations / branding is impacted by their customers' internet experiences and it is, IMHO, unacceptable for a company to have a lower quality experience online versus in the store. Or if they do, then it is the company's fault - and they should take a hit to their reputation - not the customer's fault for not lowering his or her expectations because they purchased online.
I have had very good BB on-line experience, but being a member of AAAC, I think I might just have been very lucky as so many bad BB online / shipping stories pop up.
A company that gets it right is J.Crew. The on-line service line is staffed with people who are incredibly knowledgable (for example, they have or will quickly get you detailed measurement, etc.), helpful and empowered to make judgement calls. Also, the website and emails they send keep you up on your order status in a timely and effective way. Finally, I have ordered a lot from them and can only remember one issue - which they went out of their way to fix (and did).
That is, IMHO, simply how it has to be today - companies don't have a choice. Online has to match the in-store experience in every way possible recognizing the limits of virtual versus brick and mortar.
As Uncle Ralph would intone around his De Nobili, "Hey, wadayawan, ever'tink!?!?"
De Nobili! That brings back some memories. I worked at a Tinder Box while going to college. We always kept them on hand for a very few customers of discriminating taste.As Uncle Ralph would intone around his De Nobili, "Hey, wadayawan, ever'tink!?!?"
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"T-Rex," tall, robust, and with a ravenous appetite...one of the biggest and meanest of the lizard people, for sure! Member Patrick is gonna want to know this. LOL.
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