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#462 ·
My Experience with Natty Shirts

I apologize for the lengthy post, but I wanted to provide a detailed summary of my experience with Natty Shirts. There were some positives, but there were enough issues along the way that I'd probably be reluctant to order from them again.

Making My Selections
I definitely wanted a light blue broadcloth shirt, but I'd read from reviews here that Natty's "sky broad" material was very thin and see-through. During a chat online, Natty told me that they have 2 versions of broadcloth available, including a thicker version that is not at all see-through. So when placing my order online, I selected the sky broad material and included a comment that I wanted the thicker of the two broadcloth fabrics. I was also informed during the process that one of the fabrics that I wanted--"pink and blue twin"--was not available, even though it was displayed online as "in stock" and continued to be for over a week after I placed my order. I selected instead a striped fabric call "peach and purple." All of that is to say, in some cases, the website might not accurately reflect fabric availability.

Placing My Order Online
I originally intended to purchase 3 shirts, but decided to spring for 5 so I could take advantage of evaluating the fit of a trial-fit shirt. On May 25, I placed my order online. I had some trouble adding one shirt to my cart because the "Design It" link actually took me to a page where I could enter my specifications, but for the wrong fabric. I ultimately got the correct shirt added to my cart by deciphering the fabric code based on the name of the online image, and then substituting that code into the url of the page where you can enter your specifications.

On May 26, I got an email stating that none of the specifications I entered online came through with my order. I composed an email in response detailing all of my selected fabrics, dimensions, options, and comments for each of the 5 shirts. Natty then emailed me a link where I could view all of the information. I sent a reply email confirming that it accurately reflected my order.

Apparently, the technical issue that caused Natty not to receive the specifications for my order also made it impossible to track the status of my order. Throughout the process, I'd have to occasionally email or enter the online chat to inquire about my order status. Natty was always prompt and polite with its response. I'd usually find out that the order had already shipped and be given the DHL tracking information. It would have been nice if the system had worked properly so that I could find out my status and tracking information by looking at my account online, or an email alert would've been even better.

My Test-Fit Shirt
Per my request, my test-fit shirt was made of the sky broad material so I could evaluate the spread collar and "see-through" aspects of the shirt. Natty also was to include swatches of the other 4 materials I ultimately selected.

Natty shipped my test-fit shirt from Pakistan on May 31, and it arrived June 4. Unfortunately, only 3 of the swatches were in the package. I'm not sure if Natty failed to include the 4[SUP]th[/SUP] swatch, or if one of the customs inspectors lost it. (The packaging had been torn open and inspected, which is understandable for shipments coming from Pakistan.)

The sleeves on my test fit shirt were nearly 2 inches longer than I'd specified. Natty requested that I send pictures demonstrating that the shirt was non-conforming. I think this was mostly a reasonable request to validate my complaint, and I quickly obliged. After sending pictures showing a measuring tape on each sleeve, Natty agreed to remake the sky broad shirt and ship it to me along with the other 4 shirts. The problem with this, which later became apparent, is that I didn't get to test-fit a shirt made to my specified sleeve length.

The Rest of My Order
On June 8, I received an email notifying me that the "peach and purple" fabric, which I'd selected because "pink and blue twin" was unavailable, was also unavailable because Natty's latest shipment of the fabric had some defect. I inquired again as to the availability of my first choice, the "pink and blue twin," because the website still showed it as being available. Again, Natty informed me that it was not available despite its presence on the website. I was at a loss because none of the other fabrics appealed to me. Natty emailed me photos of some more options not depicted online at the time, and I selected a shirt that now shows up online as "office herringbone." I believe this is a more expensive fabric than what I'd originally selected, but Natty did not charge more for this substitution. I think this was fair given the situation.

On June 18, four of my shirts shipped. On June 20, my remade test-fit shirt in "sky broad" shipped. The pattern of the "multicheckered white" shirt is my absolute favorite, but the fabric is VERY easily wrinkled. You can iron it, and by the time you've finished, the part you started with is already quite wrinkled. Twenty minutes after putting it on, there are horribly deep creases all over it. It's a real shame because, like I said, I absolutely love the pattern.

The Sleeve Problem
It appears that all of the shirts are made to my specification, but my specification resulted in sleeves that are just a bit too short.

I've raised this issue with Natty, and their ordinarily friendly service has deteriorated to being a bit testy. They simply repeat the mantra that the shirts are made to my specification. Of course, that's true. And the issue is certainly not all their fault. Consequently, I didn't expect them to necessarily remake my shirts for free.

But, they could at least humor me by acknowledging that their failure to provide the test-fit shirt has contributed to the problem. Had the test-fit shirt been made and QC'd properly, the fact that my specified sleeve length was faulty would've been identified much sooner. I thought that was the entire purpose of the test-fit shirt, to identify issues with my specifications before I had 5 ill-fitting shirts on my hands. Instead, my test-fit shirt only served the purpose of identifying Natty's manufacturing defect. I'm not sure if they don't understand this point because of a language barrier or what. But they've basically laid all of the blame on me.

After 3+ emails of goading, they've begrudgingly agreed to remake my shirts for 50% of the original cost, but not before telling me my "way of doing business is not professional." I think the offer is mostly fair, even if the attitude isn't. But I do wonder why they didn't make that offer up front when Natty's website indicates that a remake for 50% is the standard policy anyway.

If you opt to have all five shirts made without first creating a fit shirt, the sale will be considered final with no refunds or remake. However, we will gladly tweak your pattern and remake the shirts at 50% of the cost plus shipping fees.
Click to expand...
https://www.nattyshirts.com/return-policy.php

Conclusion
I'm now trying to decide whether it's worth having them remake the shirts, or just eat the loss. If I have them remade, I'll be into the 5 shirts for about $53 each, which is really not a good deal. Plus, one of the five shirts is practically unwearable due to the fabric's proneness to wrinkle. The experience to this point indicates that further delays and availability issues are likely if I elect to have them remake all 5 shirts. And to top it off, the relationship seems to have broken down to a certain extent.

If I do have them remade, I'll follow up on this thread.
 
#463 · (Edited)
First of all we would like to thank you for such long review. As this is your very own experience of Natty's return policy whereas we do have number of reviews regarding return of shirts and would refer to them where we never even asked to send shirts back or pay any peny. Yes we do require pictures to show our production unit the issue which need attention.

" Trial Shirt Remakes
You are given the option of receiving a fit shirt first to confirm the size. If you opt to have all five shirts made without first creating a fit shirt, the sale will be considered final with no refunds or remake. However, we will gladly tweak your pattern and remake the shirts at 50% of the cost plus shipping fees."

This is the case of not fulfilling the demanded specifications and you have yourself mentioned that ALL OF YOUR SHIRTS WERE MADE AS PER YOUR SPECIFICATIONS and the issue as per our information from support officer was not raised due to misunderstanding but your email stating that our behavior might be different if you would put a review online and this was stated as non professional way of doing business.

We have stated everywhere that we do not take feedback on our site but request independent reviews over sites other than our just to prove that we do not forge the reviews.

You were sent one shirt as trial and you replied very precisely to change your sleeves with new specifications and never ever requested another remake first to try the shirt again but to change the sleeves with new specifications only.

Last and most important part is "the relationship seems to have broken down to a certain extent", sir we assure you that Natty never ever breaks the relationship with its customers. You being our customer is as important as you were at the day you placed your order. Any of these posts and email exchange does not change anything at all. We would request all further discussion in private.
 
#464 ·
Just wanted to put some feedback on my recent order with Natty Shirts.

Image


I ordered this shirt in Band collar as i wanted to test this collar. I would say the delivery time and price are exceptional. Yes i did have some problem with fabric image and was little reluctant but it ended well. I can not comment on anyone's experience but will only say that my experience with Natty was very good and i would definitely be ordering again. The customer service as commented by many fellow forum members was in my case very prompt and accommodating which made me confident on my purchase. Thumbs up and keep up the good work.
 
#465 ·
romeo said:
Just wanted to put some feedback on my recent order with Natty Shirts.

Image


I ordered this shirt in Band collar as i wanted to test this collar. I would say the delivery time and price are exceptional. Yes i did have some problem with fabric image and was little reluctant but it ended well. I can not comment on anyone's experience but will only say that my experience with Natty was very good and i would definitely be ordering again. The customer service as commented by many fellow forum members was in my case very prompt and accommodating which made me confident on my purchase. Thumbs up and keep up the good work.
Click to expand...
We are obliged.
 
#467 · (Edited)
"Natty Shirts, your custom shirt maker, is offering a fantastic Independence Day Special, exclusively for Fedora Lounge members! This is a one time deal.
All custom made shirts are now $19.99- only till July 5th! One of the biggest sales of the summer. Visit Natty Shirts and book your order today to take advantage of our Independence Day Special!"
​
 

Attachments

#468 ·
End Of Summer Sales

With August comes the winding down of the summer season, and we are kicking off our end of Summer sale! All shirts in inventory are now 50% off... Order three or more shirts and we will ship them to your door FREE!

​
We are also introducing a new service for FOOTBALL FANS!
Dress your half-price dress shirt with the team logo of your choice, hand made and hand stitched to your shirt!

Visit Natty Shirts
 
#470 ·
This is a comment I'm putting out there as a friendly suggestion, to try to improve your website and the overall appeal of the business.

I strongly suggest attempting to improve the grammar and spelling that appears on your site. Not only does it give off a unprofessional look, but it kind of scares me a little that it hasn't been checked more thoroughly. I understand this isn't a US based operation, but the website should not look like it is written by a 4th grader. Having these errors (from my perspective) drastically reduces my willingness to put down money ordering from this company. I'm sure others feel the same way. You can probably hire someone to rewrite all the copy on the site for less than the cost of the first 5 customers you lost because it's written in Engrish.

Examples:

on the "About" page

These patterns are constructed to give the shirts a unique fitting .since these shirts take into account every curve and proportion of the body.
Click to expand...
True Custom Fitting Most important factor in going for Custom / Tailor Made Dress Shirt is having odd size.
Click to expand...
These days, men are also insecure of being too thin these days.
Click to expand...
On the "Quality" page

Computers are the dumbest machines which can never match the human brain's working as the flow of fabric patterns all over the shirt can only be managed through humen.
Click to expand...
 
#471 ·
adoucett said:
This is a comment I'm putting out there as a friendly suggestion, to try to improve your website and the overall appeal of the business.

I strongly suggest attempting to improve the grammar and spelling that appears on your site. Not only does it give off a unprofessional look, but it kind of scares me a little that it hasn't been checked more thoroughly. I understand this isn't a US based operation, but the website should not look like it is written by a 4th grader. Having these errors (from my perspective) drastically reduces my willingness to put down money ordering from this company. I'm sure others feel the same way. You can probably hire someone to rewrite all the copy on the site for less than the cost of the first 5 customers you lost because it's written in Engrish.
Click to expand...
I would be willing to volunteer my services in exchange for a couple of shirts. To confess, I'm one of "the first 5".
 
#472 ·
I've seen native-born speakers make websites with more grammatical and spelling errors. I find the "Engrish" charming, and if it keeps the price of the shirts down, that's good news for me.
 
#474 ·
I'd like to compliment them. They were really helpful with me.

When I had a difficult time navigating the site, someone came on the chat window and got me through the transaction. (I can be an internet Gilligan sometimes; my having trouble on the site is probably not a reflection on the site.) They were really helpful and when I mis-measured my back, they helped me to get a correct measurement even correcting me twice before I finally got it.

They gave me excellent customer service and even if English was not the person's first language, they were very patient and helpful. We communicated well. I'll bet anything that my first shirt fits and if it doesn't, it's because I'm not a professional measurer, certainly not because of anything they did. I'm really looking forward to my first shirt!
 
#477 ·
ErnstStavroBlofeld said:
Quick question for Natty Shirts,

Do you have slim fitting shirts available?

Much thanks!

ESB,
Click to expand...
Thanks for your interest. This is the beauty of MTM shirts that you can get as much slim fit as you want. You can get any fitting from slim to loose. We have all the fitting options available.
 
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