Shaver, you and Bjorn may be good at turning the other cheek when things go wrong for you, but I'm afraid I must be made of baser stuff. However, I mentioned nothing about giving him a good kicking. But now I come to think of it, if I was one of Bookster's apparently large ensemble of disappointed customers, out of pocket to the tune, say, of a six or seven hundred pounds, I wonder whether my thoughts would be sufficiently charitable to adopt such an Olympian level of personal detachment that the possibility of enacting some immediate act of physical revenge would really be out of the question? At the very least, I would be hoping for a rather better and more complete explanation of the whole sorry state of affairs than seems to have been offered so far - like what had been done with my money since last December or whenever.