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I've ordered from them twice.

The second time, last month, I needed to exchange the ties because one had a small flaw and the other turned out to be a slightly different shade than what I had expected.

I sent them back about 3 weeks ago, but still haven't received the replacements and they have yet to respond to any of the several emails I've sent them inquiring about the matter.

OK ties (made in China, btw); customer service seems like it could use some work.
 
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