I did think that was not the experience that I had in previous purchases from O'connells. Glad you got that sorted out and cleared up for posters.Wow. You're right! I don't know why I've thought that all this time, but I just checked again and it says for refund or exchange on their site. For a long time I've been too afraid to buy anything more expensive than a Shetland in case I wanted to return it and not be locked in to spending those dollars only at O'Connells.