If you're referring to the BB on Rhode Island Ave., couldn't agree more. It's simply self-serve, but TBH I bet that's the case everywhere in the current employment environment. Fascinates me that they even keep it open, every time I've been there there couldn't be more than another customer or two there at the same time.In DC it's hard to find knowledgeable sales assistance. There's none downtown and a little better up in Friendship heights. I miss the old stuff - Larry, Susan, Leah... they were institutions. That said, I recently got a terry cloth polo and a tie from Brooks. They still make plenty of nice stuff, but your on your own when it comes to help.