I have been told to avoid online MTM. From what I have seen and experienced, it may be very solid advice, especially with suits. Less so I think with shirts. So, I have seen the horror, felt the outrage, and cringed at the awfulness that is often online MTM. But WHY? Why does it fail? 1. Are people being to picky? Are they expecting a $100. shirt or 300. suit to be the same as a Savile Row bespoke garment? Are they upset about some trivial detail, the kind you read about from online fashion and style blogs, that isn't quite right? br> 2. Incompetence. The people running the online MTM business are clueless at some or all levels of the operation. There are bad tailors out there and bad workers. But really, how bad can you be and still be in business? Luxire was putting out these horrible pants, which seemed to twist and scrunch in the butt. How hard can it be for a professional clothing manufacturer to put out a proper pair of pants! 3. Hard to fit bodies. This one seems to be the most likely culprit to me. I don't believe most MTM companies are incompetent. I don't believe everyone is being overly picky. But I suspect many of the horror stories happen when a tough to fit body meets tailors who are over their heads with anything out of the ordinary. 4. Or maybe online MTM is fine in some case and not in others. Shirts seem simple, so maybe you can get a good result in that area. But suit jackets are tough and so many things can go wrong. So maybe online MTM works but has its limits. That being said, I failed twice with online MTM shirts. Seriously, I once sewed a button on my shirt. That is it. I have never worked in the clothes business, not even as a cashier at the Gap. But for the life of me I can't understand, if all I want is a simple pair of pants with a smaller waist than is offered OTR and a specific leg opening within a normal range, and a specific fabric--nothing unusual--why is it so difficult to get right? On a positive note, I am the owner of an Aero 1930s half belt that fits perfect. It was limited MTM with a fit jacket used to get things right before cutting and sewing. Most people I have seen with Aeros seem to get a good to great result. So it is possible. So why does it fail so often?