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  1. #1
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    Default Replacement Gloverall throat latch?

    I finally scored a nice navy Gloverall duffle coat on eBay, and it arrived yesterday, sans throat latch.

    This is my first duffle coat, and I didn't realize they included throat latches until I saw the empty buttons that hold it in place. I really don't know how old this particular coat is.

    I contacted the seller in the off chance that she may still have it. Naturally, she does not.

    I checked out the Gloverall website, but it appears they only sell replacement toggles and leather fasteners.

    Any ideas on where I might find a replacement throat latch in the right color/size?

    Thanks in advance.

    gloverall.jpg

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  3. #2
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    You might check with a local tailor? The latch is basically a wool strip with lining material sewn on the backside and two buttonholes. If the mfg doesn't sell replacements, I don't know that anyone else would either... FWIW, I use the latch at most once a year. I feel like it's easier just to wear a scarf.

  4. #3
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    Quote Originally Posted by Kreiger View Post
    You might check with a local tailor? The latch is basically a wool strip with lining material sewn on the backside and two buttonholes. If the mfg doesn't sell replacements, I don't know that anyone else would either... FWIW, I use the latch at most once a year. I feel like it's easier just to wear a scarf.
    You're right, I probably wouldn't use the throat latch often. But I'm a stickler for originality and completeness. I imagine it would be hard for a tailor to get the right shade of navy. I also don't know exactly how it should be shaped (to match the original). If there's any opportunity to get a proper replacement, that would be optimal.

  5. #4
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    So I sent a tweet to Gloverall about the missing throat latch. The company responded by suggesting I email Gloverall customer service and provided an email address (I don't think it is on their website).

    A woman responded to my email and said Gloverall can make a replacement throat latch. She located an old swatch of navy fabric and is sending it to me so I can check the color match.

    She added that the cloth composition of today's Gloverall coats is very different. The label on mine says 70% wool, 20% polyamide, 10% polyester. A quick check on the Gloverall website for the composition of today's "Original Gloverall Duffle" says 80% wool, 20% polyamide. I'm not sure what polyamide is, but I'm looking forward to receiving the swatch.

  6. #5
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  7. #6
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    Quote Originally Posted by gamma68 View Post
    So I sent a tweet to Gloverall about the missing throat latch. The company responded by suggesting I email Gloverall customer service and provided an email address (I don't think it is on their website)...
    I have found contacting customer service for various companies is one of the best uses of Twitter (right up there with helping me set my fantasy football lineups on Sunday mornings).

    FWIW, I dropped off a Gloverall to the Salvation Army yesterday, throat latch and all, but it was the tan color.

  8. #7
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    Quote Originally Posted by gamma68 View Post
    You're right, I probably wouldn't use the throat latch often. But I'm a stickler for originality and completeness. I imagine it would be hard for a tailor to get the right shade of navy. I also don't know exactly how it should be shaped (to match the original). If there's any opportunity to get a proper replacement, that would be optimal.
    Quote Originally Posted by gamma68 View Post
    So I sent a tweet to Gloverall about the missing throat latch. The company responded by suggesting I email Gloverall customer service and provided an email address (I don't think it is on their website).

    A woman responded to my email and said Gloverall can make a replacement throat latch. She located an old swatch of navy fabric and is sending it to me so I can check the color match.

    She added that the cloth composition of today's Gloverall coats is very different. The label on mine says 70% wool, 20% polyamide, 10% polyester. A quick check on the Gloverall website for the composition of today's "Original Gloverall Duffle" says 80% wool, 20% polyamide. I'm not sure what polyamide is, but I'm looking forward to receiving the swatch.

    Not trying to be snarky, and I'm glad you're getting it worked out with Gloverall. But if you're a stickler for originality and completeness, buying secondhand may not be your best option.
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  9. #8
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    Quote Originally Posted by Orgetorix View Post
    Not trying to be snarky, and I'm glad you're getting it worked out with Gloverall. But if you're a stickler for originality and completeness, buying secondhand may not be your best option.
    It is when you spend less than $80 for an authentic Gloverall in nice condition, as opposed to £329 (or $541.73) for a comparable new one with the throat latch.

  10. #9
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    This tale has a happy ending...


  11. #10
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    Gamma: That's great for you and a great lesson for others on how customer service can work. Tip of the hat to Gloverall.

  12. #11
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    Quote Originally Posted by frydeswide View Post
    Gamma: That's great for you and a great lesson for others on how customer service can work. Tip of the hat to Gloverall.
    +1 - kudos to Gloverall.

  13. #12
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    Default Typhoid Jones Vintage Menswear

    That's awesome that Gloverall took care of you like that! FWIW, I do happen to have an extra navy blue Gloverall throat latch from a vintage BB duffle coat. (It was sent to me for consignment, but it had A LOT of moth damage and he told me to just "get rid of it.")

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